Terms and Conditions

1. ELIGIBILITY

1.1 You must be at least 18 years of age to use SocialScheduler.

1.2 By using SocialScheduler, you represent and warrant that:

• (a)You are at least 18 years old.
• (b)You have the legal capacity to enter into a binding contract under Indian law.
• (c)You are using the platform for a legitimate business or professional purpose (content creation, digital marketing, social media management, or agency services).
• (d)You are not prohibited from using SocialScheduler under any applicable law or regulation.

1.3 If you are using SocialScheduler on behalf of a business, agency, or organization, you represent that you have the authority to bind that entity to these Terms, and references to "you" include that entity.

2. ACCOUNT REGISTRATION

2.1 You must provide accurate, complete, and current information during registration, including your legal name and a valid email address.

2.2 You are responsible for maintaining the confidentiality of your account credentials. You must not share your password with any third party.

2.3 You are responsible for all activity that occurs under your account, whether or not you authorized it. If you suspect unauthorized access, you must notify us immediately at security@socialscheduler.co.

2.4 We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion, including for violation of these Terms.

2.5 You may register using email and password, or via Google OAuth. If you use Google OAuth, Google's terms and privacy policy also apply to your authentication.

2.6 You may not create multiple accounts to circumvent plan limits, abuse referral programs, or evade a suspension or ban.

3. DESCRIPTION OF SERVICES

SocialScheduler provides the following services (collectively, "the Service"):

4. PLANS, PRICING, AND PAYMENTS

4.1 PLANS

Each plan's feature allowances (connected accounts, scheduled posts, AI credits, team members, workspace access, etc.) are as described on our pricing page at https://socialscheduler.co/pricing at the time of your subscription. We reserve the right to modify plan features with 30 days' prior notice.

• Free Plan
• Core Plan
• Premium Plan
• Agency Plan

4.2 PAYMENT PROCESSOR

All payments are processed by Razorpay (India). By subscribing to a paid plan, you agree to Razorpay's Terms of Service and Privacy Policy. We do not store your card number, CVV, bank account details, or UPI credentials at any point.

4.3 BILLING CYCLE

Paid plans are billed on a monthly or annual basis, as selected during checkout. Your billing cycle begins on the date of your first payment.

4.4 AUTO-RENEWAL

Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date. By subscribing, you authorize us to charge your payment method on file for each renewal.

4.5 PRICE CHANGES

We reserve the right to change subscription prices. We will provide at least 30 days' notice of any price increase via email. The new price will apply from your next renewal date after the notice period. If you do not agree to the new price, you must cancel before the renewal date.

4.6 CREDIT TOP-UPS

AI generation credits can be purchased as one-time top-ups in addition to your subscription. Credits are non-refundable and non-transferable.

4.7 REFUND POLICY

• (a)Subscription payments are non-refundable except where required by applicable Indian law.
• (b)If you cancel your subscription, you retain access to paid features until the end of your current billing period. No pro-rata refund is issued for unused days.
• (c)In the event of a billing error caused by SocialScheduler, we will process a full refund for the incorrect charge within 7 business days.
• (d)To request a refund for a billing error, contact billing@socialscheduler.co with your transaction ID.

4.8 FAILED PAYMENTS

If a payment fails, we will retry the charge. If payment cannot be collected after reasonable attempts, your account may be downgraded to the Free plan and scheduled posts may be paused.

4.9 GST

Applicable Goods and Services Tax (GST) will be added to all payments made by Indian users as required by Indian tax law.

5. CONNECTED SOCIAL MEDIA ACCOUNTS AND PLATFORM COMPLIANCE

5.1 OAUTH AUTHORIZATION

When you connect a social media account, you grant SocialScheduler permission to post content, read analytics, and manage certain features on your behalf via OAuth 2.0. You can revoke this authorization at any time (see our Privacy Policy, Section 4.5).

5.2 YOUR RESPONSIBILITY TO COMPLY WITH PLATFORM TERMS

By using SocialScheduler to post to any social media platform, you agree to comply with that platform's own Terms of Service, Community Guidelines, and Advertising Policies. This includes but is not limited to:

• Meta's Terms of Service (Facebook and Instagram)
• YouTube's Terms of Service and Community Guidelines
• Pinterest's Terms of Service and Community Policy

It is your sole responsibility to ensure that all content you schedule and publish through SocialScheduler complies with each platform's rules.

5.3 PLATFORM API CHANGES AND OUTAGES

Social media platforms (Facebook, Instagram, YouTube, Pinterest) may change, restrict, or revoke API access at any time without notice to us. We are not liable for:

• (a)Failed or delayed posts caused by platform API outages, rate limits, or policy changes.
• (b)Loss of connected account access caused by a platform revoking OAuth tokens.
• (c)Changes to analytics data availability caused by platform API changes.

We will make reasonable efforts to notify you of known platform disruptions and to restore service as quickly as possible.

5.4 INSTAGRAM AND FACEBOOK REQUIREMENTS

Scheduling to Instagram requires an Instagram Business or Creator account linked to a Facebook Page. Personal Instagram accounts are not supported by Meta's API and cannot be connected.

5.5 PINTEREST TOKEN EXPIRY

Pinterest access tokens expire periodically and cannot currently be refreshed programmatically via Pinterest's API. You may need to reconnect your Pinterest account when your token expires. We will notify you when reconnection is required.

6. ACCEPTABLE USE — YOUR CONTENT OBLIGATIONS

6.1 CONTENT OWNERSHIP

You represent and warrant that you own, or have all necessary rights, licenses, and permissions to publish all content (images, videos, captions, links) that you schedule through SocialScheduler.

6.2 PROHIBITED CONTENT

You must not use SocialScheduler to schedule, publish, or distribute any content that:

• (a)Violates any applicable law or regulation in India or the target platform's jurisdiction.
• (b)Infringes any copyright, trademark, trade secret, patent, or other intellectual property right of any third party.
• (c)Is defamatory, obscene, abusive, harassing, or hateful.
• (d)Constitutes spam — including bulk posting of repetitive, irrelevant, or unsolicited content.
• (e)Contains false, misleading, or deceptive information.
• (f)Promotes illegal activities, violence, or discrimination.
• (g)Violates the target social media platform's Community Guidelines or Terms of Service.
• (h)Contains malware, viruses, or any malicious code.

6.3 PROHIBITED PLATFORM USE

You must not use SocialScheduler to:

• (a)Artificially inflate follower counts, likes, comments, shares, or any other engagement metrics using bots, fake accounts, or automated services.
• (b)Circumvent any social media platform's rate limits, security measures, or API restrictions.
• (c)Scrape, harvest, or collect data from social media platforms beyond what is provided by their official APIs.
• (d)Attempt to gain unauthorized access to any account, system, or network.
• (e)Reverse engineer, decompile, or attempt to extract the source code of SocialScheduler.
• (f)Resell, sublicense, or commercialize access to SocialScheduler without our prior written consent.
• (g)Use the platform in any way that violates Meta's Platform Policy, YouTube's API Services Terms, or Pinterest's API Terms.

6.4 CONTENT RESPONSIBILITY

We do not review, monitor, or pre-approve content you schedule through SocialScheduler. You are solely responsible for all content you publish through our platform. We reserve the right to suspend or terminate accounts that we reasonably believe are being used to publish prohibited content, without prior notice.

7. WORKSPACE AND AGENCY FEATURES

7.1 WORKSPACE OWNER RESPONSIBILITY

If you create a workspace and invite team members or clients:

• (a)You are the data controller for all content and data within your workspace.
• (b)You are responsible for ensuring that all workspace members comply with these Terms.
• (c)You must have the right to share any social media accounts you connect to a workspace with your team members.

7.2 WORKSPACE MEMBER CONDUCT

By accepting a workspace invitation, you agree to these Terms and acknowledge that the workspace owner has shared access to the connected social accounts with you for the purpose of content scheduling.

7.3 CLIENT ACCESS

Clients and Viewers in a workspace have read-only access to the dashboard and analytics. They cannot publish, schedule, or modify content unless assigned the appropriate role by the workspace owner.

7.4 SEAT LIMITS

The number of team members per workspace is subject to your subscription plan's allowance. Exceeding seat limits requires a plan upgrade.

8. SERVICE AVAILABILITY AND LIMITATIONS

8.1 UPTIME

We aim to provide a reliable and highly available service. However, we do not guarantee 100% uptime. Scheduled maintenance, unexpected outages, and third-party dependencies (Supabase, Render, Cloudflare, social platform APIs) may cause temporary service interruptions.

8.2 POST DELIVERY GUARANTEE

We do not guarantee that every scheduled post will be published at the exact scheduled time. Factors outside our control — including social platform API outages, rate limits, token expiry, and media processing delays — may cause posts to be delayed or to fail.

We implement automatic retry logic for failed posts. You will be notified via email if a post fails after all retry attempts.

8.3 FREE PLAN LIMITATIONS

Free plan users are subject to usage limits as described on our pricing page. We reserve the right to modify free plan limits at any time.

8.4 FAIR USE

We reserve the right to throttle or suspend accounts that place unreasonably high loads on our infrastructure at any plan level.

9. INTELLECTUAL PROPERTY

9.1 OUR INTELLECTUAL PROPERTY

SocialScheduler, including its name, logo, design, software, algorithms, database structure, and all associated materials, is the exclusive intellectual property of SocialScheduler and its licensors. Nothing in these Terms grants you any right to use our trademarks, logos, or brand assets without prior written consent.

9.2 YOUR CONTENT

You retain full ownership of all content you create and publish through SocialScheduler. By uploading content to our platform, you grant us a limited, non-exclusive, royalty-free license to store, process, and transmit your content solely for the purpose of providing the Service to you. We do not claim ownership of your content and will not use it for any purpose beyond operating the Service.

9.3 FEEDBACK

If you provide us with feedback, suggestions, or ideas about improving SocialScheduler, you grant us a perpetual, royalty-free right to use that feedback without any obligation to compensate you.

10. REFERRAL PROGRAM

10.1 By participating in our referral program, you agree to these Terms and any additional referral program terms posted on our website.

10.2 Referral rewards are credited only when the referred user successfully subscribes to a paid plan and payment is confirmed.

10.3 Referral rewards are non-transferable and have no cash value unless explicitly stated in the referral program terms.

10.4 We reserve the right to modify, pause, or terminate the referral program at any time with 14 days' notice.

10.5 Any attempt to abuse the referral program (creating fake accounts, self-referrals, fraudulent signups) will result in forfeiture of all referral earnings and may result in account termination.

10.6 Referral payouts are processed via the method specified in your referral wallet settings. We are not responsible for payout delays caused by incorrect payout details.

11. ACCOUNT DEACTIVATION AND TERMINATION

11.1 TERMINATION BY YOU

You may close your account at any time via Settings → Danger Zone:

• (a)DEACTIVATE ACCOUNT: Immediately pauses your account (no login, no publishing, billing cancelled). Your data is retained for 1 year. You may reactivate within this period by contacting us. After 1 year, your account is permanently anonymized.
• (b)PERMANENTLY DELETE ACCOUNT: Immediately disables your account and queues all data for permanent anonymization within 30 days. Your media files are deleted from our storage immediately. This action cannot be reversed after 30 days.

11.2 TERMINATION BY US

We may suspend or terminate your account immediately and without prior notice if:

• (a)You violate any provision of these Terms.
• (b)You use the platform to publish prohibited content (Section 6.2).
• (c)You attempt to abuse, circumvent, or manipulate the platform.
• (d)A social media platform requires us to terminate your access due to violations of their policies.
• (e)Payment for a paid plan cannot be collected after repeated attempts.
• (f)We are required to do so by law, court order, or regulatory authority.

11.3 EFFECT OF TERMINATION

Upon termination:

• (a)Your access to the platform is immediately revoked.
• (b)All scheduled posts are cancelled and will not be published.
• (c)All active social media OAuth tokens associated with your account are revoked.
• (d)Active subscriptions are cancelled (no refund for remaining days unless required by law).

11.4 SURVIVAL

Sections 6 (Acceptable Use), 9 (Intellectual Property), 12 (Limitation of Liability), 13 (Indemnification), and 14 (Governing Law) survive termination of these Terms.

12. LIMITATION OF LIABILITY

12.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE INDIAN LAW, SOCIALSCHEDULER SHALL NOT BE LIABLE FOR:

• (a)Any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of business, loss of data, loss of goodwill, or reputational damage, arising from your use of or inability to use the Service.
• (b)Failed, delayed, or incorrectly timed post publications caused by social media platform API outages, rate limiting, token expiry, or any factor outside our direct control.
• (c)Loss of access to your social media accounts caused by those platforms revoking OAuth access.
• (d)Changes to analytics data or metrics caused by social media platforms changing their API responses.
• (e)Content posted through our platform that violates a social media platform's policies, resulting in removal, account restrictions, or penalties imposed by that platform.
• (f)Data loss caused by third-party infrastructure providers (Supabase, Cloudflare, Render) experiencing outages or data incidents.

12.2 OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO SOCIALSCHEDULER IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

12.3 SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY. IN SUCH CASES, THE ABOVE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

13. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless SocialScheduler, its founders, officers, employees, agents, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• (a)Your use of the Service in violation of these Terms.
• (b)Content you publish or schedule through the platform that infringes third-party intellectual property rights or violates platform policies.
• (c)Your violation of any applicable law or the terms of any social media platform.
• (d)Any unauthorized use of your account credentials.

14. GOVERNING LAW AND DISPUTE RESOLUTION

14.1 GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

14.2 JURISDICTION

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of SocialScheduler shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India.

14.3 INFORMAL RESOLUTION

Before initiating formal legal proceedings, you agree to first attempt to resolve the dispute informally by contacting us at legal@socialscheduler.co with a written description of the dispute. We will attempt to resolve it within 30 days of receiving your notice.

14.4 APPLICABLE LAWS

These Terms are subject to the following Indian laws (among others):

• The Information Technology Act, 2000
• The Consumer Protection Act, 2019
• The Indian Contract Act, 1872
• The Digital Personal Data Protection Act, 2023

15. MODIFICATIONS TO THESE TERMS

15.1 We reserve the right to modify these Terms at any time.

15.2 For material changes, we will:

• (a)Update the "Last Updated" date at the top of this document.
• (b)Send a notification email to your registered email address at least 14 days before the changes take effect.
• (c)Display a notice in your SocialScheduler dashboard.

15.3 If you continue using SocialScheduler after the effective date of the revised Terms, you are deemed to have accepted the new Terms.

15.4 If you do not agree to the revised Terms, you must stop using the platform and may request account deletion before the effective date.

16. THIRD-PARTY LINKS AND SERVICES

16.1 SocialScheduler may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of any third-party websites.

16.2 Your use of third-party services (Razorpay, Google, Meta, Pinterest) is governed by those services' own terms and privacy policies. We encourage you to review them before connecting your accounts.

17. GENERAL PROVISIONS

17.1 ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SocialScheduler regarding your use of the Service and supersede all prior agreements.

17.2 SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

17.3 WAIVER

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

17.4 ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights to any successor entity without restriction.

17.5 FORCE MAJEURE

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet outages, social media platform failures, or acts of God.

17.6 NO PARTNERSHIP

Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between you and SocialScheduler.

18. CONTACT AND GRIEVANCE REDRESSAL

For general inquiries:

For legal and Terms-related matters:

For billing disputes:

For security concerns:

Meta Data Deletion Status Page:

https://socialscheduler.co/data-deletion-status